Respecting your privacy while helping you find support

Senior Support Finder is designed to help older people, carers and families find trusted support with as little friction as possible. We aim to collect only what is needed to run and improve the service.

Careful by Design

We keep the site focused on signposting, not building unnecessary user profiles.

Clear and Honest

This page explains the kinds of information that may be processed when you use the site.

Purpose Led

Any data use should support a safer, clearer and more helpful experience.

1. Who This Policy Is For

This policy is for visitors using Senior Support Finder to browse support information, search locations, follow official links, or contact us about the service.

2. Information You Provide

If you contact us by email, we may receive your name, email address and the content of your message. Please avoid sending sensitive medical, financial or personal details unless they are truly necessary for your enquiry.

3. Search and Browsing Information

Searches entered on the site are used to help you find relevant locations or support pages. The site may also process standard technical information such as page visits, browser type, device information and approximate usage patterns to keep the service working and improve usability.

4. Cookies and Analytics

The site may use essential cookies or basic analytics to understand how pages are used and to improve accessibility, navigation and reliability. We do not want analytics to get in the way of the site’s purpose: helping people find support.

5. External Websites

Senior Support Finder links to council, GOV.UK, NHS where relevant, and charity websites. When you leave this site, the privacy policy of the external website applies. We cannot control how those third-party services collect or use information.

6. How Information Is Used

Information may be used to respond to enquiries, maintain the site, fix problems, understand which areas need improvement, protect the service from misuse and improve the clarity of support information.

7. Keeping Information Safe

We take reasonable steps to protect information connected with the service. No website can guarantee perfect security, so please be careful about what you choose to share online.

8. Your Choices

You can use the site without creating an account. If you contact us and later want your message deleted where possible, you can ask us. Some technical records may need to be retained for security, legal or operational reasons.

9. Changes to This Policy

We may update this policy as the site develops. The latest version will be available on this page.

Questions About Privacy?

If you have a question about this policy or how the site handles information, you can contact us and we will try to respond clearly.

About our purpose

Last updated: 2026